Supply Chain Monitoring Agents
Autonomous agents that watch shipment events across carriers, detect delays and holds, and trigger resolution workflows with a human on-call path.
Carrier exceptions surfaced before customers feel the delay
Challenge
Ops teams manually watched carrier portals and spreadsheets. Incidents were caught late, and customers heard about delays after they already felt them.
Approach
We deployed multi-agent monitors over carrier APIs and event streams, with anomaly detection and automated escalation via SMS, email, and ticket systems.
Outcomes
- Exceptions land in one ops console instead of seven carrier portals
- Customers can be notified proactively when a hold or deviation is detected
- On-call humans get a summary, not a raw event dump
- Coverage expands by adding a carrier integration, not another watcher shift
Stack
Multi-AgentPythonPostgreSQLTwilio
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