TopAhead Privacy Policy
Last updated: October 28, 2026
The short version: when you message one of our brands on Facebook Messenger or Instagram, or contact our support team, we use what you send us only to answer you and help with your request. We handle these conversations in a helpdesk that runs on our own servers. We don't sell your information, we don't use it for advertising, and we don't send you unsolicited or bulk messages. You can ask us to delete your data at any time.
1. Who we are
This policy covers messages sent to three brands. Which company is responsible for your information (the "controller", meaning the company that decides how and why it's used) depends on the brand you contacted:
| Brand | Controller |
|---|---|
| FindRetireHome (https://findretirehome.com) | TopAhead Technology Solutions Inc |
| Camlune (https://camlune.com), a Mac app available in about 175 countries | TopAhead Technology Solutions Inc |
| Teavity (https://teavity.com) | Teavity LLC |
TopAhead Technology Solutions Inc ("TopAhead"), a Florida corporation (Sunbiz Document Number P11000067250), runs the shared customer support helpdesk and CRM described in this policy. For Teavity messages, TopAhead runs them on Teavity LLC's behalf and handles Teavity conversations only on Teavity LLC's instructions. In this policy, "we", "us" and "our" mean TopAhead for FindRetireHome and Camlune messages, and Teavity LLC (together with TopAhead acting for it) for Teavity messages.
For FindRetireHome and Camlune:
TopAhead Technology Solutions Inc
10275 NW 46th St
Sunrise, FL 33351
United States
Phone: +1 (850) 820-0001
Email (privacy and data deletion): [email protected] or [email protected]
Website: https://topahead.com
For Teavity:
Teavity LLC
10275 NW 46th St
Sunrise, FL 33351
United States
Email (privacy and data deletion): [email protected]
Website: https://teavity.com
2. What this policy covers
This policy covers our customer support helpdesk and the messages people send to our brands' Facebook Pages and Instagram accounts. That includes:
- messages you send to a FindRetireHome, Teavity or Camlune Facebook Page through Messenger;
- direct messages you send to one of those brands' Instagram accounts (@findretirehome, @teavityorganic, @camluneapp);
- other support requests handled in that helpdesk, including messages you send through the support form at https://topahead.com/support.
Each brand also has its own privacy policy for its website, app, store and services. Those policies still apply to everything else you do with that brand:
- FindRetireHome: https://findretirehome.com/privacy
- Teavity: https://teavity.com/policies/privacy-policy
- Camlune: https://camlune.com/privacy
If this policy and a brand policy both apply, this policy governs how we handle your support conversations and social messages, and the brand policy governs the rest. This policy doesn't reduce any right a brand policy gives you.
Section 14 covers the topahead.com marketing site (contact form, newsletter, and analytics).
3. Information we receive when you message us
When you send a message to one of our brands' Facebook Pages or Instagram accounts, Meta passes us the following:
- An ID for your account: a page-scoped ID (PSID) for Messenger, or an Instagram-scoped ID (IGSID) for Instagram. These IDs are specific to that Page or account and aren't your general Facebook or Instagram user ID.
- Your public profile details: your name, profile picture and, on Instagram, your username.
- Your messages: the text of your messages and any attachments you send, such as photos, videos, files or voice messages.
- Timestamps: when messages were sent, delivered and read.
We also keep the replies our support team sends you and any notes our team adds to help resolve your request.
We don't ask for or receive your Facebook or Instagram password, your friends or followers list, or your posts. We only receive messages you choose to send to our Pages and accounts.
Please don't send sensitive information (for example health details, payment card numbers or government ID numbers) in a message unless our team specifically asks for it to resolve your request.
4. How we use it
We use this information only to:
- read and reply to your messages;
- answer your questions and resolve your support request;
- keep a history of your conversation, so whoever picks up your next message can see what's already been discussed;
- keep the helpdesk secure and working properly, and fix problems with it.
We don't:
- sell your personal information;
- use your messages or profile details for advertising, ad targeting or building advertising audiences;
- send you unsolicited, promotional or bulk messages through Messenger or Instagram. We only reply to conversations you start.
If you're in the European Economic Area or the United Kingdom, we use this information because it is needed to respond to the request you sent us, and because we have a legitimate interest in providing customer support to people who contact us.
5. Where it's processed and who can see it
Our helpdesk. Messages arrive in our customer support helpdesk, which is a self-hosted installation of the open-source Chatwoot software running on servers we operate.
Our CRM. Conversations are also logged to our own self-hosted customer relationship management (CRM) system, built on the open-source Twenty software, for the brand you contacted. This keeps your support history in one place, so our team doesn't have to ask you the same questions twice.
Who can see it. Access is limited to the staff and contractors who handle support for the brand you contacted (for Teavity, people working for Teavity LLC or for TopAhead on its behalf), and to the TopAhead team that maintains the helpdesk and CRM.
Meta. Your messages are sent through Meta's Messenger and Instagram platforms. Meta handles that data under its own terms and privacy policy (https://www.facebook.com/privacy/policy). Deleting your data from our systems doesn't delete the copy in your own Messenger or Instagram inbox.
Other disclosures. We may disclose information when required by law or legal process, to protect the rights, safety and security of our users, our team or the public, or to a successor if a business or brand is sold or merged. We don't otherwise share your support conversations with third parties.
6. How long we keep it
- Support conversations, including messages, attachments and the related contact record, are deleted 24 months after the last message in the conversation.
- Diagnostic data related to a conversation, such as technical logs, is deleted 90 days after the conversation is closed.
We delete data sooner if you ask us to (see section 8). We may keep information longer only where the law requires it or where it's needed for a legal claim, and only for as long as that need lasts.
Routine backups of the helpdesk and CRM are kept for recovery and overwritten on our normal backup cycle. We do not restore a deleted conversation for ordinary use. A copy that remains in a backup is removed when that backup expires.
7. Security
We use reasonable administrative, technical and organizational safeguards to protect your information, including limited staff access and encryption in transit (HTTPS) to the helpdesk. Because the helpdesk and CRM run on servers we control, your conversations aren't stored in a third-party helpdesk or CRM service. No method of transmission or storage is completely secure, so we can't guarantee absolute security.
8. Deleting your data
You can ask us to delete your data in any of these ways:
- email [email protected] or [email protected] for FindRetireHome or Camlune messages, or [email protected] for Teavity messages;
- send the message "delete my data" to the brand's Facebook Page or Instagram account you contacted.
We'll delete your conversation and contact record from our helpdesk and CRM within 30 days and confirm by replying to you. You can also remove an app's access to your Facebook account at any time in Facebook under Settings > Apps and Websites.
Full instructions are at https://topahead.com/data-deletion.
9. Your privacy rights
Our brands serve people in many countries, including the United States, the United Kingdom and the European Union. Depending on where you live, and in particular under the EU and UK General Data Protection Regulation (GDPR) and California and other US state privacy laws (such as the CCPA as amended by the CPRA), you may have the right to:
- know what personal information we hold about you and get a copy of it;
- correct inaccurate information;
- delete your information;
- object to or restrict certain processing;
- receive your information in a portable format;
- opt out of the sale or sharing of personal information (we don't sell or share it for advertising);
- not be treated differently for exercising your rights;
- appeal a decision we make about your request, where your local law provides for that.
To exercise any of these rights, email [email protected] or [email protected] for FindRetireHome or Camlune, or [email protected] for Teavity. Tell us which brand you contacted and how (for example "Messenger, Camlune Page"), so we can find your conversation. We may need to confirm the request comes from you, for example by asking you to send a message from the same Messenger or Instagram account. Someone you authorize can make a request on your behalf, where the law allows it.
We'll respond within the time your local law requires, generally within one month under the GDPR and within 45 days under the CCPA, extendable where the law permits.
If you're in the EEA or UK, you also have the right to complain to your local data protection authority. We have not appointed a data protection officer or an EU or UK representative.
10. International transfers
TopAhead and Teavity LLC are based in the United States, and we operate this helpdesk and CRM ourselves. If you contact us from another country, your information is transferred to and processed in the United States, where data protection laws may differ from those in your country. To ask about the safeguards for that transfer, email [email protected] or [email protected].
11. Children
Our support channels aren't directed to children under 13, and we don't knowingly collect personal information from them. If you believe a child has sent us personal information, contact us at [email protected] or [email protected] (or [email protected] for Teavity) and we'll delete it.
12. Changes to this policy
If we change this policy, we'll update the "Last updated" date above. For material changes, we'll post a notice on this page.
13. Contact us
Questions about this policy or how we handle your information:
FindRetireHome, Camlune and the helpdesk in general:
TopAhead Technology Solutions Inc
10275 NW 46th St, Sunrise, FL 33351, United States
Phone: +1 (850) 820-0001
Email: [email protected] or [email protected]
Teavity:
Teavity LLC
10275 NW 46th St, Sunrise, FL 33351, United States
Email: [email protected]
14. topahead.com website
Sections 1 to 13 cover customer support and messages to our brands on Messenger and Instagram. This section covers the marketing site at https://topahead.com.
When you use this site we collect:
- Contact form: name, email, company (optional), area of interest, and message.
- Newsletter: email address.
- Website support form at https://topahead.com/support: the message you send, handled in the helpdesk described above.
- Analytics: usage data via Google Analytics.
We use these submissions to respond to inquiries, send newsletters you asked for, and improve the site. Form data is stored via Supabase. Email notifications are sent through our email provider. We do not sell this information. To access, correct, or delete it, email [email protected] or [email protected]. You can also email [email protected].