How to Delete Your Data

Last updated: October 28, 2026

This page explains how to ask us to delete the information we hold about you from our customer support systems. It applies to messages you've sent to the Facebook Pages and Instagram accounts of FindRetireHome, Camlune and Teavity, and to other support conversations in our helpdesk.

• FindRetireHome and Camlune messages are controlled by TopAhead Technology Solutions Inc ("TopAhead"), a Florida corporation (Sunbiz Document Number P11000067250).
• Teavity messages are controlled by Teavity LLC. TopAhead runs the shared helpdesk and CRM on Teavity LLC's behalf.

"We" and "us" on this page mean whichever of these companies is responsible for the brand you contacted.

What we hold

When you message one of our brands on Messenger or Instagram, we receive your page-scoped ID (PSID) or Instagram-scoped ID (IGSID), your name, profile picture and username, your messages and attachments, and their timestamps. We keep these in our self-hosted helpdesk (Chatwoot, on servers we operate) and log them to our self-hosted CRM (Twenty) for the brand you contacted, so we can answer you. See our Privacy Policy for details: https://topahead.com/privacy.

How to request deletion

Use either option. Email us, or send a message to the Page or Instagram account. That request is the deletion instruction. We do not require a separate form.

Option 1: Email us

Send an email with the subject "Delete my data" to:

• [email protected] or [email protected] for FindRetireHome or Camlune;
• [email protected] for Teavity.

To help us find your conversation, include:

• the brand you contacted (FindRetireHome, Camlune or Teavity);
• whether you used Facebook Messenger or Instagram;
• the name or Instagram username on your account.

Option 2: Message us

Send the message "delete my data" to the same Facebook Page or Instagram account you contacted. Because it comes from your own account, this is usually the quickest way for us to confirm the request is yours.

What happens next

1. We confirm the request comes from you. If you message us from the same account, that's usually enough. If you email us, we may ask you to send a short message from the account, or for other details, so we don't delete someone else's data.
2. Within 30 days, we delete your conversation and contact record from our helpdesk and our CRM.
3. We confirm by replying to you once the deletion is done.

We apply that deletion to the live helpdesk and CRM within 30 days. Routine backups are kept only for recovery and are overwritten on our normal backup cycle. We do not restore a deleted conversation for ordinary use. A copy that remains in a backup is removed when that backup expires.

We may keep a limited record only where the law requires it, or where it's needed for a legal claim, and only for as long as that need lasts.

Removing access in Facebook

You can also remove an app's access to your Facebook account at any time:

1. In Facebook, open Settings & privacy > Settings.
2. Go to Apps and Websites.
3. Find the app and select Remove.

Removing an app stops it from receiving new information from your account. It doesn't by itself delete what we already hold, so please also send a deletion request using one of the options above.

What deletion doesn't cover

• Your own Messenger or Instagram inbox. Your copy of the conversation is stored by Meta. You can delete it in the Messenger or Instagram app. Meta's handling of that data is covered by its own privacy policy (https://www.facebook.com/privacy/policy).
• Other brand services. Data held for a brand's website, app, account or store orders is covered by that brand's privacy policy, which explains how to delete it:
  • FindRetireHome: https://findretirehome.com/privacy
  • Teavity: https://teavity.com/policies/privacy-policy
  • Camlune: https://camlune.com/privacy (you can also delete a Camlune account from within the app)

If you're not sure which applies, email [email protected] or [email protected] (or [email protected] for Teavity) and we'll help.

Even if you don't ask

Support conversations are deleted automatically 24 months after the last message, and related diagnostic data 90 days after a conversation is closed.

Contact

FindRetireHome and Camlune:
TopAhead Technology Solutions Inc
10275 NW 46th St, Sunrise, FL 33351, United States
Phone: +1 (850) 820-0001
Email: [email protected] or [email protected]

Teavity:
Teavity LLC
10275 NW 46th St, Sunrise, FL 33351, United States
Email: [email protected]